Help center

Once you’ve signed up for or attended an onboarding session and paid your annual membership fee, visit the Taos TimeBank Member Portal and click Sign Up. Complete the form, including a local reference, then confirm your email address.

Our team will review your account. Approval may take a day or two. If it’s taking longer than expected or you need help, email Member Support at help.taostimebank@gmail.com.

If you haven’t completed onboarding yet, start here.

Go to the Member Portal sign-in page, enter your email address or username and password, then click Sign in.

Start by signing up for an onboarding session at Join the TimeBank. That page walks you through the current steps to become a member.

Sign in to the Member Portal and open Settings or Profile from the main menu. Update your information and be sure to save your changes.

If you’re signed in, go to Account Settings and choose Update Password.

If you’ve forgotten your password, use Forgotten password on the sign-in page. Enter the email associated with your account and check your inbox and spam folder for the reset link.

Open the notifications icon from the main menu or Dashboard. New notifications may include exchange requests, messages, and updates about your activities.

You can update your email address in Settings.

To close your account or cancel your membership, please email Member Support at help.taostimebank@gmail.com so we can also make sure your annual membership is canceled correctly.

An Offer is something you can do for another member. A Request is help you’re looking for. Members use both to find opportunities to exchange time and skills.

Sign in and choose Add an activity from the main menu. Select Offer or Request, add a clear title and description, then submit it to the Activities list.

Yes. From your Dashboard, open Manage your activities, find the item, then use the Actions menu to edit or delete it.

Use the search box on the Activities page and enter a short keyword such as “gardening” or “rides.” You can also use Search options to narrow the results.

One hour of help equals one time credit. You earn credits by giving time and spend them when another member gives time to you. Everyone’s hour is valued equally.

You earn credits by helping another member, responding to a Request, or participating in eligible volunteer opportunities such as Anchor Organization activities. Once the exchange is recorded, the credits are added to your account.

Another member can also donate credits directly to you.

Use your credits when another member helps you. You can post a Request or respond to an existing Offer, then record or confirm the exchange after the service is completed.

You can also donate credits directly to another member.

Yes. Open the Member Portal menu, choose Record an Exchange, then select Donate Credits. Choose the member, enter the amount, and confirm the donation.

When you respond to an Offer or Request, use the Member Portal to connect with the other member and agree on the details. Once you both agree, arrange the exchange in whatever way works best for you.

After the exchange is complete, record or confirm it in the Member Portal and enter the number of hours exchanged. The appropriate credits will then transfer between the members’ accounts.

That’s fine. Use Record an Exchange from your Dashboard, select the other member, enter the hours exchanged, and save.