Help center

If you’ve already signed up for an onboarding event and paid your annual membership fee, visit the Taos TimeBank member portal and click Sign Up. Fill out the form with your name, email, and a secure password (use a mix of uppercase, lowercase, numbers, and symbols). You’ll also be asked to provide a local reference.

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After submitting, check your email and click the confirmation link to activate your account. A local coordinator will review and approve your application—this usually happens after you attend your onboarding event. Once approved, you’ll receive a confirmation email and access to the TimeBank.

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If you haven’t completed onboarding yet, visit taostimebank.org/join-the-time-bank to get started (if enrollment is open). If not, sign up for email updates to be notified about the next onboarding round.

 Go to taostimebank.madeopen.co.uk/sign-in, enter your email address or username and password, then click Sign in.

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Forgot your password? Click Forgot password to receive a reset link by email.

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Visit taostimebank.org/join-the-time-bank for step-by-step instructions on how to sign up and get started.

After signing in, go to your Dashboard and click Settings or Profile from the main menu. From there, you can update your contact info, preferences, and profile picture. Be sure to click Save when you’re done.

In Account Settings, select Update Password, enter your new password, and click Save changes.

On the Sign In page, click Forgotten password. Enter your account email and submit. Check your inbox (and spam folder) for a reset email. Click the link in that email and enter a new password. Make sure you use the same email you registered with. If you don’t receive the email, confirm you entered the correct address and look in spam/junk folders.

Look for the Notifications icon (often a bell or similar) on the main menu or Dashboard. A red badge will show the number of new notifications. Click it to view details (e.g. exchange requests, offers to help you, or messages). You can mark notifications as read individually or in bulk.

In Settings, you can update your email. To delete your account, scroll to Delete my account at the bottom of Settings. Read the warning carefully, then confirm. This permanently removes your data and logs you out. You should download any personal data first (there’s an option to request your data).

An Offer is something you can do to help someone (e.g. “I can tutor math”), and a Request is help you need (e.g. “I need help moving”). Members add offers and requests to the platform to exchange time. You earn or spend time credits by matching an offer with a request.

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Sign in and click Add an activity in the main menu. In the pop-up, choose Offer (to offer help) or Request (to ask for help). Fill in the form with a clear title, detailed description, and an eye-catching photo (avoid adding text to the image). Click Submit to publish your post — it will appear in the Activities list for others to see

Yes. From your Dashboard, go to Manage your activities. Find the item you want to change, click the Actions menu, and choose Edit to make updates or Delete to remove it. Changes take effect immediately in the Activities stream.

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Use the Search box on the Activities page. Enter keywords like “gardening” or “shopping” and hit enter. You can also click Search options to filter by category (e.g. only offers or only requests).

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Shorter search terms work best (e.g. “cleaning” rather than full sentences). For personalized results, click Best Match to view posts that align with your skills and interests. Click the activity’s title or More information to see full details.

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In timebanking, 1 hour equals 1 time credit. Every hour you spend helping someone earns you one credit, and every hour of help you receive costs one. Everyone’s time is valued equally.

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You can earn credits by giving help in a few ways. After your TimeBank application is approved, you may receive a starting balance of credits. You can also post an offer — if a member accepts and you complete the exchange, you’ll receive the agreed credits. Another way to earn is by responding to requests and completing the service. Some members may also choose to donate unused credits to you directly or through a community fund. Your local admin can assist with donations if needed.

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You spend credits by receiving help from others. You can create a request, and if someone agrees to help and follows through, you send them credits once it’s complete. You can also respond to existing offers. After the service is provided, you confirm the exchange and give the credits. If you prefer, you can donate your credits to another member or to a shared pool that supports the broader community.

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Yes. Visit the Members page or search for the person you’d like to support. On their profile, click Donate credits, enter the amount, and confirm. Just make sure you have enough credits to send. This is a great option if you want to contribute without receiving help yourself.

When someone accepts your offer — or you accept theirs — an exchange notification will appear in your Dashboard or Notifications. Open the notification to view the details. You’ll have the option to Accept or Decline the exchange. You can also message the other member directly through the platform to coordinate any specifics. Once the exchange is accepted, make arrangements to complete the service in whatever way works best for both of you.

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After the service is completed, return to the exchange notification and follow the steps to confirm the exchange. You’ll be prompted to enter the number of hours (credits) exchanged. Once submitted, the credits are automatically transferred from the recipient to the provider. The exchange is then marked complete. You can also use the Repeat exchange option if you plan to trade with this member again in the future.

Use the Record an exchange feature in your Dashboard. Select whether you gave or received time, choose the other member(s) involved, enter the number of hours exchanged, and save. The system will then transfer credits accordingly. This feature works for both individual and group exchanges.